Frequently asked questions

Policy Mitra AIOS is the AI Operating System for insurance advisors. Advisors manage every customer, family, policy, renewal and opportunity from one platform. Their customers use it to keep track of their policies, renewals, claims and documents and to request new insurance. Advisors use it to manage customers, renewals, leads and requests. Brokers use it to oversee their advisors and branches.

No. Policy Mitra is software, not an insurer or an insurance intermediary. When you request insurance, the request goes to a licensed advisor who discusses options with you. Policies are issued by insurers.

Not at present. Policy Mitra does not have live price feeds from insurers. You describe what you need, and an advisor responds with suitable options.

The web application on this site currently runs as a demo workspace with sample data stored in your browser, so you can try every screen. An Android demo app is also available to download.

Yes. Add family members to your account and record each policy against the people it covers. Renewal dates for the whole family appear on one timeline.

Yes. You can record any existing policy by entering its details and uploading the policy document, regardless of where you bought it.

Each policy has a renewal date. Policies due within 30 days are highlighted on your dashboard and in the Renewals section, and your advisor sees the same dates in their renewal queue. Reminders are in-app; SMS, email and WhatsApp reminders are planned.

You can record a claim and follow its progress, and your advisor updates the status as the insurer responds. The claim itself is filed with and decided by your insurer.

Yes. Advisors can create customer profiles manually, add family members and record policies. Bulk import from a spreadsheet is planned.

A broker sees every advisor in their organisation: customers, policies, renewals, claims and commission by advisor and by branch. Brokers also handle approvals raised by advisors.

No. The renewal queue gives you one-tap call, WhatsApp and email links that open on your own device, and it records when you contacted the customer. Automated messaging is a planned integration.

Access is by role. Customers see their own records. An advisor sees the customers assigned to them. A broker sees the customers of advisors in their organisation.

No. Information is shared only with the advisor and broker connected to a customer's account. See the Privacy Policy for details.

The plans on the pricing page are for advisors and brokers. Customers are invited by their advisor or can sign up themselves to track policies and raise requests.

Yes. Contact support to move between plans as your team or customer base grows.