The complete Advisor OS for your insurance business
Open the dashboard in the morning and see which renewals, follow-ups, requests and documents need you today.
Good morning, Anita
Today's work
Renewals this week
6
Follow-ups
6
New requests
1
Pending documents
7
Priority queue
| Customer | Action | Priority |
|---|---|---|
| Deepa MenonIndividual Health Cover | Overdue renewal | High |
| Priya NairIndividual Health Cover | Renewal call | High |
| Farhan QureshiCommercial Vehicle | Confirm payment | High |
| Sunita JoshiClaim CLM-30212 | Collect discharge card | High |
| Rahul SharmaRequest REQ-10482 | Shortlist term plans | Medium |
What the advisor workspace covers
Each section below is a screen in the workspace.
A work list, not a chart wall
The dashboard counts today's renewals, follow-ups, new requests and pending documents, and lists them in a priority queue with the customer, policy, action and due date. Quick actions add a customer, policy, lead or follow-up without leaving the page.
- Priority queue ordered by due date and priority
- Overdue items shown first
- One click from a queue row to the customer
Good morning, Anita
Today's work
Renewals this week
6
Follow-ups
6
New requests
1
Pending documents
7
Priority queue
| Customer | Action | Priority |
|---|---|---|
| Deepa MenonIndividual Health Cover | Overdue renewal | High |
| Priya NairIndividual Health Cover | Renewal call | High |
| Farhan QureshiCommercial Vehicle | Confirm payment | High |
| Sunita JoshiClaim CLM-30212 | Collect discharge card | High |
| Rahul SharmaRequest REQ-10482 | Shortlist term plans | Medium |
One profile per customer, with everything attached
The customer list shows phone, policies, premium, next renewal and status, with filters for active, renewal due, new and inactive. A customer profile has tabs for personal details, family, policies, renewals, claims, documents, tasks, communication, notes and activity.
- Add customers manually with family members
- Search by name, phone or customer ID
- Notes and activity history per customer
| Customer | Policies | Next renewal |
|---|---|---|
| Rahul SharmaCUS-10024 | 3 | In 6 days |
| Priya NairCUS-10021 | 2 | Today |
| Amit VermaCUS-10022 | 2 | 4 days ago |
| Karan MalhotraCUS-10027 | 1 | In 58 days |
Every policy you service, with its renewal date
Record policies against a customer with insurer, plan, sum insured, premium and frequency. Filter the book by status or insurance type, and open a policy to see its documents, claims and renewal follow-up.
- Health, life, motor, travel and business policies
- Status: active, renewal due, overdue, lapsed
- Policies your customers add themselves appear in your book
A policy record
- Policy
- Family Floater · POL-20341
- Customer
- Rahul Sharma · CUS-10024
- Insurer
- Northstar Health Insurance
- Sum insured
- ₹10L
- Premium
- ₹18,450 · yearly
- Renewal
- In 42 days
Request, receive and verify customer documents
Ask a customer for a document and it appears in their portal as requested. When they upload it, you review it and mark it verified or rejected. Files are filed by category and linked to the policy or claim.
- Verified
Family Floater — policy schedule
Policy Documents
- Verified
PAN card — Rahul Sharma
KYC
- Pending Review
Salary slips — Jul to Sep
KYC
- Pending Review
Pharmacy bills — break-up
Claims
- Requested
Address proof — Rahul Sharma
KYC
A renewal queue you can work through
Renewals are grouped into overdue, today, next 7 days and next 30 days. From each row you can call, open WhatsApp or email on your own device, mark the customer contacted, schedule a follow-up or mark the policy renewed. The queue records who was contacted and when.
- Reminder schedule at 30, 15, 7 and 1 day before the due date
- In-app reminders are available now
- Automated SMS, email and WhatsApp sending is planned
Priya Nair
Individual Health Cover · ₹9,800 · Today
ContactedCallWhatsAppMark contactedFarhan Qureshi
Commercial Vehicle Insurance · ₹23,400 · Today
PendingCallWhatsAppMark contactedSunita Joshi
Senior Citizen Health Cover · ₹27,900 · In 3 days
ContactedCallWhatsAppMark contactedRahul Sharma
Comprehensive Car Insurance · ₹14,200 · In 6 days
PendingCallWhatsAppMark contacted
Pipelines for new business
Leads move through new, contacted, qualified, proposal, won or lost with an estimated premium and next follow-up date. Requests raised by customers arrive in a separate pipeline where you ask for documents, share options and update the status the customer sees.
- Request stages: new, under review, information required, options shared, customer confirmation, completed
- Contact the customer or request documents from the request
- Lead source and notes on every lead
New 1
REQ-10484
Karan Malhotra
Individual health · ₹10L
Under review 1
REQ-10482
Rahul Sharma
Term plan · ₹1.5Cr
Information required 1
REQ-10483
Deepa Menon
Car insurance · ₹9L
Options shared 1
REQ-10479
Rahul Sharma
Senior health · ₹5L
Tasks and a calendar tied to customers
Create follow-ups, calls, meetings and document tasks with a due date, time and priority, linked to a customer or policy. The calendar shows tasks and renewals by day so the week is planned in one place.
A task in Policy Mitra
- Task
- Call back about lapsed two-wheeler policy
- Customer
- Amit Verma · CUS-10022
- Type
- Follow-up
- Due
- Tomorrow, 11:00
- Priority
- High
Know what you have earned and what is pending
Commission is recorded per policy with premium, rate, amount and payout status. Reports list customers, policies, renewals and commissions for a period and download as CSV files generated from your data.
Reports you can download
- Customers
- CSV
- Policies by status and type
- CSV
- Renewals due and overdue
- CSV
- Commission by month
- CSV
Quick look-ups across your book
Ask which renewals are due this week, which customers need follow-up or whose documents are outstanding, and get a list from your own records. It can also fill a renewal reminder template from a policy record for you to review and send. It is a rule-based demo, not an AI model.
Questions it can answer
Demo- Show renewals due this week
- List
- Which customers need follow-up?
- List
- Draft a renewal reminder
- Template
- Find customers without updated documents
- List
Try the advisor workspace with sample customers
Sign in with the demo advisor account to work through a renewal queue, a request pipeline and a customer profile.
- Customer, advisor and broker workspaces
- Sample data ready to explore
- Opens in your browser, nothing to install